Guest Service Manager
Core
Deliver exceptional workplace experiences through proactive communication, high-touch hospitality, and operational excellence for employees, guests, and visitors.
Role type
Guest Service Manager (Client-facing operations lead)
Builds
Seamless on-site operations and remote support for secondary office locations
Domain
Commercial Real Estate / Workplace Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> client delivery
Required skills
Supervisory/management experience, leadership, verbal and written communication, multi-priority management, problem-solving, organizational skills, risk identification, stakeholder coordination
Preferred skills
Bachelor's degree, staffing and employee development experience, hospitality or corporate workplace background, multi-location program management, Google Workspace proficiency, work order management systems
Responsibilities
Deliver welcoming workplace experiences, oversee daily operations (badging, luggage, lost and found, inspections), perform quality assurance checks, respond to service requests, coordinate workplace services (janitorial, parking, mailroom), collaborate on workplace initiatives, manage team schedules and performance development
Seniority
Mid-level Manager
