Senior Associate, Customer Service (1 year)
Core
Provides pre- and post-sale customer service and support, processing orders, bills, and accounts while resolving customer complaints via telephone, email, or chatbot.
Role type
Senior Associate, Customer Service
Builds
Order-to-cash activities and customer satisfaction
Domain
Logistics and shipping
Deliverable
client delivery
Required skills
Order processing, CRM/ERP systems, stakeholder coordination, complaint resolution, logistics/shipping experience, Microsoft Office, SAP
Preferred skills
MNC environment experience, regional customer handling, Mandarin communication
Technologies
CRM/ERP systems, Microsoft Office, SAP
Responsibilities
Process customer orders and accounts accurately, coordinate with internal stakeholders to resolve issues, respond to customer queries, monitor order status until delivery, troubleshoot and resolve complaints
Seniority
Mid-level, 3-5 years experience
