Workplace Experience Ambassador
Core
Deliver exceptional client experience and hospitality-focused workplace services through high-touch engagement, proactive communication, and operational excellence at select property sites.
Role type
Client-facing hospitality and facility operations specialist
Builds
Hospitality-focused workplace environments and seamless client experiences
Domain
Commercial real estate / Facility management / Hospitality services
Deliverable
product features
Required skills
Customer service, hospitality operations, facility management knowledge, event coordination, stakeholder communication, data analysis, Microsoft Office proficiency, multitasking, safety compliance
Preferred skills
Commercial real estate experience, soft services delivery knowledge, technology interest
Responsibilities
Welcome visitors and enforce security procedures at reception; serve as primary point of contact for client inquiries and issues; conduct routine walkthroughs to ensure SLA compliance; organize and operationalize client engagement events; manage conference room bookings and resolve scheduling conflicts; collect and analyze data to align with client goals; perform mailroom cover and portering duties; escalate security or privacy risks; collaborate with account teams and third-party vendors.
Seniority
Individual Contributor, entry to mid-level
