Concierge-Guest Services
Core
Front desk concierge providing high-end guest services, VIP registration, and customer engagement for a new office tower in Kuala Lumpur, aiming for a five-star hospitality experience.
Role type
Guest Services Concierge
Builds
Customer experience and placemaking programs for a commercial office building
Domain
Commercial Real Estate / Hospitality Services
Deliverable
product features
Required skills
Guest registration management, conflict resolution, multilingual communication, Microsoft Office proficiency, shift flexibility
Preferred skills
Experience in hospitality or facilities management, knowledge of local area landmarks
Technologies
Microsoft Word, Microsoft Excel
Responsibilities
Welcome guests and manage VIP registration, respond to guest requests and complaints promptly, monitor cleanliness of common areas, guide guests to local amenities, maintain front desk presentation standards
Seniority
Individual Contributor, mid-level (2-3 years experience)