Workplace Services Coordinator
Core
Deliver exceptional client experience and high-touch service for executives within a select portfolio of commercial properties through ticket management, proactive communication, and building readiness standards.
Role type
Senior IC workplace services coordinator (hospitality-focused)
Builds
Superior service delivery for client employees and executives across a portfolio of properties
Domain
Commercial real estate / workplace services / hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ticket management, client engagement, building readiness standards, SLA compliance, vendor partnership, data collection and reporting, process improvement, operational support, work order management
Preferred skills
commercial real estate knowledge, hospitality experience, facility management, building operations
Technologies
Google Suite, ticketing platforms, work order management apps
Responsibilities
Manage and respond to executive ticket requests; lead implementation of building readiness standards for executive spaces; conduct routine walkthroughs and assessments of workspace and soft services; partner with soft services providers to reinforce service excellence; support data collection, analysis, and reporting; assist with client events and catering; manage work orders and administrative support
Seniority
Mid-level, hands-on IC
