Manager, Workplace Ambassador Services
Core
Strategic leadership and operational management of the Workplace Ambassador Program to deliver hospitality-focused services, operational support, and colleague engagement across a portfolio of corporate locations.
Role type
Senior Manager, Workplace Services Operations
Builds
Corporate workplace experience services and operational frameworks for TD's real estate portfolio
Domain
Corporate Real Estate / Workplace Services / Hospitality Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic program leadership, multi-site operations management, people leadership (managing managers), stakeholder management, organizational change management, service standard development, workforce planning, data-driven performance monitoring
Preferred skills
Experience in facilities management, customer experience, workplace transformation, campus experience strategy
Technologies
Microsoft Office Suite, workplace technology platforms
Responsibilities
Manage the holistic Workplace Ambassador Program operating model and service framework; Lead, coach, and develop Team Managers and Workplace Ambassadors; Serve as primary relationship manager for business stakeholders; Ensure consistent execution of services across all supported locations; Partner with Experience Strategy leaders to execute workplace engagement initiatives
Seniority
Senior Manager, hands-on leadership with strategic oversight
