Team Lead Customer Service (m/w/d)
Core
Lead a team of 4–7 employees to build and optimize a global, data-driven Customer Service operation within the Marketing department.
Role type
Senior Team Lead Customer Service
Builds
Scalable customer service processes, service standards, and digital/AI-based solutions for global energy clients.
Domain
Energy (Oil, Gas, Chemicals, Biofuels)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, strategic service design, process optimization, KPI definition, cross-functional collaboration, digital transformation, data-driven decision making
Preferred skills
HubSpot, AI-based applications, Commodity/Energy industry experience
Responsibilities
Develop organizational structure and service standards, lead and develop the customer service team, improve end-to-end customer journey processes, identify and implement automation/AI solutions, define KPIs and reporting structures, collaborate with Sales, Operations, IT, Finance, and Marketing
Seniority
Senior, hands-on IC with team leadership