PARDAVIMŲ IR KLIENTŲ APTARNAVIMO VADOVĖ (-AS)
Core
Lead the sales and customer service function, driving transformation through data, digital solutions, and AI to improve customer experience and business results.
Role type
Senior Director of Sales and Customer Service
Builds
Unified sales and service models, customer strategies, and operational efficiency across B2C and B2B channels
Domain
Energy sector (smart energy, green energy ecosystem)
Required skills
Strategic and commercial thinking, data-driven decision making, organizational transformation, B2C and B2B sales management, customer operations and complaint management, AI and automation application, regulatory compliance knowledge, team leadership
Preferred skills
Experience with CRM and billing systems, cross-functional collaboration, change management
Technologies
AI tools, data analytics, visualization, process automation, CRM systems, billing systems
Responsibilities
Lead sales and customer service activities across all segments; Develop sales and service models contributing to commercial strategy; Ensure sales target achievement and conversion management; Manage customer service capacity and resources; Oversee customer operations, inquiries, and complaints; Define and monitor KPIs; Drive transformation using AI and automation; Improve customer experience using feedback; Lead and enable the team; Manage external partners; Oversee department operations including budget and risk; Build cross-functional collaboration
Seniority
Senior, hands-on IC