Head of Operations & Customer Journey Privatkunden (m/w/d)
Core
End-to-End responsibility for the customer journey in private energy sales, modernizing contact points and processes through digitalization and automation.
Role type
Senior Operations & Process Management Lead (Energy Retail)
Builds
Optimized customer processes, integrated product systems, and automated operational workflows for private energy customers.
Domain
Energy retail / Customer experience / Process optimization
Deliverable
production ML models
Required skills
End-to-end process ownership, digitalization and automation strategy, AI/technology implementation, team leadership, cross-functional project management, cost optimization, system integration
Preferred skills
Experience with AI-driven solutions, customer journey mapping, enterprise system integration, change management
Technologies
AI, automation tools, digital platforms, enterprise systems
Responsibilities
Lead the Operations Management department, drive digital transformation of customer touchpoints, manage external partner collaborations, integrate new products into existing systems, report process costs to senior management, lead cross-functional projects
Seniority
Senior, hands-on IC with strategic oversight