Senior Manager, Customer Care - nVent HOFFMAN
Core
Lead a large, geographically dispersed Customer Care organization to drive service performance, customer experience, and operational efficiency for nVent HOFFMAN.
Role type
Senior Manager, Customer Care
Builds
Customer care operations, service strategies, and digital solutions (CRM, AI, automation) for global customers.
Domain
Manufacturing / Electrical Protection / Customer Operations
Required skills
Customer care leadership, team development, cross-functional partnership, service strategy, data analysis, process improvement, CRM/AI adoption, international market experience, order-to-cash knowledge.
Preferred skills
Leading through managers, experience in manufacturing/logistics/supply chain, direct customer interaction in international markets.
Technologies
CRM, AI, automation, digital solutions, transactional systems, analytics.
Responsibilities
Lead and mentor Customer Care managers and teams across multiple regions; Set priorities and guide performance across customer care, quoting, claims, and returns; Partner with Operations, Supply Chain, and Sales to improve delivery reliability; Develop customer service strategies and use metrics to improve productivity and cost performance; Strengthen operating models and process consistency; Initiate technology improvements and define requirements for digital solutions.
Seniority
Senior, hands-on IC
