Help Desk Specialist I - Clinical Applications
Core
Initial phone contact and technical support specialist for clinical applications, resolving computing and radiology software issues.
Role type
Help Desk Specialist I (Clinical Applications)
Builds
Support for radiology applications (PACS, Voice Recognition) and general workstation environments
Domain
Healthcare / Radiology IT
Deliverable
client delivery
Required skills
technical helpdesk experience, workstation support, network technology, cloud technology, hardware & software support, ticket system management, remote and on-site support
Preferred skills
healthcare application functionality knowledge, RIS/PACS/Voice Recognition system support
Responsibilities
Provide remote and on-site technical support in a clinical setting; Install and configure radiology software packages; Resolve general workstation issues including OS, hardware, and software interdependencies; Enter, prioritize, and escalate service tickets; Respond to customer needs via phone, onsite, and online; Monitor queue e-mail request folders; Work after-hours on call schedule as needed
Seniority
Entry-level, hands-on IC