T-Ads Assoc Customer Experience Manager
Core
Manages planning and execution of initiatives impacting customer experience across sales and care channels, leading cross-functional collaboration for project launch and resolving complex operational issues.
Role type
Customer Experience Manager
Builds
Customer-facing projects and support models for sales and care channels
Domain
Telecommunications / Customer Operations
Deliverable
product features
Required skills
Cross-functional leadership, execution planning, issue resolution, support model definition, stakeholder partnership
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develops and owns execution plans for major business initiatives impacting front-line customer experience; Leads cross-functional teams to design and implement technical solutions supporting customer-facing projects; Partners with marketing and product development to influence project requirements and post-launch support; Identifies and resolves complex operational issues to maintain seamless customer service delivery; Defines support models for sales and care channels including administration, compliance, and technical support; Fosters relationships with key organizational partners to align on customer and channel needs
Seniority
Individual Contributor