Senior IT Support Engineer
Core
Provide on-site and remote IT support, infrastructure management, and application support for a global workforce across multiple regions.
Role type
Senior IT Support Engineer
Builds
IT operations, user support, and infrastructure services for Teledyne's business units
Domain
Industrial technology, manufacturing, aerospace, and defense
Required skills
Windows desktop administration, hardware and software troubleshooting, networking configuration, printer management, mobile device support, conference room equipment support, server room maintenance, backup monitoring, SOX compliance auditing, incident management, root-cause analysis
Preferred skills
SAP user-level experience, ServiceNOW platform experience, ITIL Framework knowledge, manufacturing business support experience
Technologies
Microsoft Windows, Microsoft Office, Visio, Project, TeamViewer, Teams, SAP, ServiceNOW
Responsibilities
Administer Windows desktops and laptops, provide on-site and remote operational support, maintain comms racks and patch wall ports, place hardware orders, interface directly with employees for IT problems, monitor backups and restores, maintain onsite server room, support SOX compliance initiatives, handle escalated incidents from the service desk, support conference room equipment and video conferencing systems
Seniority
Senior, hands-on IC