Customer Service Representative
Core
Primary customer contact supporting the commercial order cycle from inquiry through delivery and export documentation.
Role type
Customer Service Representative (Order Management)
Builds
Quotations, customer orders, and export documentation for industrial growth markets.
Domain
Industrial manufacturing, aerospace, defense, and regulated environments.
Required skills
Order management, quotation preparation, MRP/ERP system proficiency, export documentation, cross-departmental coordination, Microsoft Office (Outlook, Word, Excel), regulatory compliance.
Preferred skills
Manufacturing or aerospace experience, document control, handling confidential pricing and compliance data.
Responsibilities
Respond to customer inquiries and provide updates on orders and delivery schedules; prepare quotations and coordinate pricing/lead-time inputs; review and enter customer orders in MRP/ERP systems; coordinate with Sales, Planning, Production, Shipping, and Finance to resolve issues; support export-controlled orders by collecting documents and preparing license requests; maintain accurate records for communications and documentation.
Seniority
Entry-level to Mid-level, hands-on IC