Customer Service Representative
Core
Interface between customers in Japan and overseas and the company, managing the business process from quotation to payment collection.
Role type
Customer Service Representative
Builds
Sales orders, delivery schedules, shipping advice, and billing records for the aerospace industry.
Domain
Aerospace / Manufacturing
Deliverable
product features
Required skills
Quotation preparation, Sales order creation and maintenance, Delivery follow-up, Shipping coordination, Customer returns (RMA) handling, Billing control, Customer portal operation, Cross-cultural communication
Preferred skills
Microsoft Office, ERP systems
Responsibilities
Interface between customers and the company, manage quotations and sales orders, track delivery status and priorities, handle shipping and stock allocation, process customer returns and claims, control billing and goods receipt, operate the customer designation system.
Seniority
Mid-level, 3+ years experience