Customer Care Specialist (MISUMI)
Core
Primary point of contact for US-based customers managing quotations, sales orders, and issue resolution to ensure fast and accurate order processing.
Role type
Customer Care Specialist (Operations)
Builds
Quotations, sales orders, and customer support responses
Domain
Manufacturing components and digital manufacturing platform
Deliverable
client delivery
Required skills
Order processing, quotation preparation, case management, issue resolution, cross-functional collaboration, process improvement, Microsoft Office proficiency
Preferred skills
US customer support experience, alignment with US business hours, analytical mindset
Responsibilities
Manage customer inquiries via phone, email, and chat; process quotations and sales orders with 30-minute turnaround; resolve quality issues and RMA requests; partner with internal teams on policies and promotions; evaluate processes to improve efficiency and first-call resolution.
Seniority
Individual Contributor
