IT helpdesk špecialista/špecialistka
Core
Providing daily IT support, technical administration, and user access management for users in the central office and branches.
Role type
IT helpdesk specialist (1st and 2nd line)
Builds
IT support services, hardware/software setup, and incident management for internal users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
Windows environment, computer networks, hardware troubleshooting, software installation, incident management, documentation creation, problem-solving
Preferred skills
English communication, project involvement, IT security knowledge, application management
Responsibilities
Provide 1st and 2nd line IT support via phone, remote, and in-person; resolve hardware, software, and network issues; manage IT incidents in ServiceNow; prepare and configure laptops and computers; create and update IT documentation; collaborate on complex issues with internal teams or external vendors.
Seniority
Junior to Mid-level, practical experience required (internships or part-time acceptable)