Medewerker IT Servicedesk & IT Service Point
Core
Support NN colleagues with daily IT usage via phone, chat, email, Teams, and in-person at IT Service Points.
Role type
IT Service Desk Agent
Builds
IT support services for employees
Domain
Corporate IT / Financial Services
Required skills
MBO-4 ICT education, IT service desk experience, Dutch (fluent), English (fluent), hardware setup, troubleshooting
Preferred skills
Interest in AI and automation, proactive problem solving
Technologies
Windows 11, Office 365, CoPilot, telephony solutions, print/scan/document management systems
Responsibilities
Answer IT questions via phone, email, chat, Teams, and Service Portal; assist colleagues personally at IT Service Points; provide laptops and peripheral equipment; resolve diverse IT issues and problems
Seniority
Mid-level, hands-on IC