Customer Value & Retention Lead (Life & Savings)
Core
Define and drive customer value and retention strategy for the Life & Savings portfolio to increase customer lifetime value and sustainable growth.
Role type
Senior strategy lead (customer value & retention)
Builds
Strategic roadmap for customer retention and portfolio growth
Domain
Insurance (Life & Savings)
Deliverable
product features
Required skills
Customer strategy, retention strategy, portfolio management, commercial strategy, data analytics, stakeholder influence, P&L dynamics, segmentation, churn analysis
Preferred skills
Insurance industry experience, banking experience, strategy consulting experience
Technologies
Customer analytics tools, portfolio analysis tools, performance metrics dashboards
Responsibilities
Define customer value and retention strategies, identify growth opportunities via customer analytics, drive retention initiatives, collaborate with Commercial/Marketing/Digital/Data teams, monitor performance indicators
Seniority
Senior, hands-on IC