Customer Success Manager
Core
Shape adoption and trust of internal IT infrastructure services across NN Group by acting as the primary point of contact and voice of the customer.
Role type
Customer Success Manager (Internal IT Services)
Builds
Adoption of infrastructure services and improved internal ways of working
Domain
Enterprise IT Infrastructure / Internal Services
Deliverable
product features
Required skills
Strategic thinking, IT infrastructure understanding, stakeholder management, change management, cross-functional collaboration, group facilitation, one-on-one coaching
Preferred skills
Experience in customer success or account management, experience in enterprise-sized companies
Technologies
None specified
Responsibilities
Act as the primary point of contact for a defined group of internal customers; Act as the voice of the customer internally; Build and maintain trusted advisor relationships and chair customer boards; Prepare and organize C-level customer meetings; Drive adoption of infrastructure services through alignment sessions; Initiate or contribute to change initiatives to improve customer experience
Seniority
Mid-level, hands-on IC
