AI Implementation Manager, Service Management
Core
Design, deploy, and scale AI workflows for enterprise IT and service management teams to transform business operations.
Role type
Senior IC AI Implementation Strategist (hybrid CSM/Consultant)
Builds
Repeatable implementation playbooks and AI-enabled productivity workflows for enterprise customers
Domain
SaaS / IT Service Management / Generative AI
Deliverable
production ML models | product features
Required skills
IT and service management workflows, AI adoption consulting, change management for tech transitions, product demonstration design, data acumen, strategic communication
Preferred skills
Python, SQL, early-stage motion experience
Technologies
Asana Service Management platform
Responsibilities
Lead customer engagements from post-sale ideation through immediate delivery; Develop implementation plans and onboarding paths for AI use cases; Provide hands-on guidance for environment configuration and data migration; Identify and mitigate deployment risks; Document best practices for scalable playbooks; Drive organizational change management for AI adoption; Surface customer feedback to product and GTM teams
Seniority
Senior, hands-on IC
