Head of Customer Engagement, Global CE&O
Core
Spearhead the transformation of Biogen's global customer engagement vision and roadmap, enhancing omnichannel, digital, and social capabilities across priority therapeutic areas.
Role type
Senior executive (Head of Customer Engagement)
Builds
End-to-end omnichannel and digital excellence for global customer engagement
Domain
Biotechnology / Pharmaceutical customer engagement
Deliverable
product features
Required skills
Omnichannel strategy, digital transformation, change management, team leadership, KPI definition, test-and-learn methodologies, social media strategy, global program management, market analysis
Preferred skills
Experience in highly competitive marketplaces, innovative problem-solving, strategic mindset
Technologies
Omnichannel platforms, digital engagement tools, social media governance frameworks
Responsibilities
Drive global omnichannel transformation, execute key digital capabilities, oversee program implementations globally, deliver measurement plans, embed social media strategy, build learning programs, collaborate with senior stakeholders, innovate across the organization
Seniority
Executive, strategic leadership & organization-wide impact
