Digital/AI & Omnichannel Senior Lead
Core
Lead and execute omnichannel and AI strategies in Japan to enhance customer experience and drive business impact for a pharmaceutical company.
Role type
Senior strategic business partner (Omnichannel & AI Lead)
Builds
Omnichannel engagement initiatives and AI adoption programs for the Japan market
Domain
Pharmaceutical industry, digital transformation, customer engagement
Deliverable
product features
Required skills
Omnichannel strategy development, AI business application, cross-functional stakeholder management, data-driven decision making, digital transformation leadership, compliance management
Preferred skills
CRM and customer journey design, digital marketing, process improvement, technology-enabled transformation
Technologies
CRM, digital tools, AI-enabled solutions
Responsibilities
Develop and execute omnichannel strategy aligned with brand and business priorities; Identify and implement AI use cases to improve business performance; Partner with commercial and medical functions to embed digital approaches; Establish governance and processes for digital and AI activities; Act as a change leader to advance digital maturity; Ensure compliance with data privacy and industry regulations
Seniority
Senior, hands-on IC
