Production Operations Analyst I - Weekend Day Shift
Core
Provide production application, system, and network support for a 24/7 financial operations environment, ensuring scheduled file processing and system stability.
Role type
Production Operations Analyst
Builds
Financial payment processing systems and infrastructure
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Windows/Linux/IBM Mainframe OS familiarity, batch and real-time payment application support, incident triage and troubleshooting, file delivery monitoring, CRM usage, documentation creation
Preferred skills
Bachelor's degree in Information Systems, prior experience in computer operations or application support, ability to relate business needs to system capability
Technologies
Windows, Linux, IBM Mainframe, Microsoft Office, CRM, ticketing systems
Responsibilities
Monitor production applications and internal systems for operational stability; troubleshoot unsuccessful or missing file deliveries; provide initial triage and user support via phone/email/ticketing; create and maintain operational process documentation; track and escalate incidents to ensure timely resolution
Seniority
Entry-level, hands-on IC