Lead Systems Operations Engineer
Core
Lead complex systems initiatives and provide high-level consultation for technology teams to ensure operational stability of the Wires application in a 12x7 production environment.
Role type
Senior IC Lead Systems Operations Engineer (Application Support & Infrastructure)
Builds
High-availability payment and clearing systems (Wires) with integrations to FED and CHIPS
Domain
Financial services / Payment systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Systems Engineering, Technology Architecture, L3 Support, ITIL process, Root Cause Analysis, Change Management, Performance Tuning, Capacity Monitoring, Automation scripting, Cross-functional coordination
Preferred skills
Unix, Oracle, Middleware (WebSphere, MQ, Apache, Tomcat), Messaging (Kafka), Monitoring tools (Geneos, Grafana, Splunk, AppD), Workflow automation (Autosys, Cron, Ansible), AI tools, CI/CD pipelines
Technologies
Unix, Oracle, Geneos, Grafana, Splunk, AppD, Autosys, Cron, Websphere, Apache, Tomcat, Kafka, MQ, Ansible, AIX, Shell, Perl, Python
Responsibilities
Manage high-severity incidents and conduct problem investigations; Plan and execute major system migrations; Monitor application health, performance, and batch processes; Perform root cause analysis for recurring incidents; Support change deployments, patching, and release activities; Ensure SLA adherence and minimal downtime; Consult on technical changes and enhancements; Collaborate with infrastructure, database, and development teams.
Seniority
Senior, hands-on IC