Head of IT Production Support
Core
Lead IT production support operations, incident management, and vendor coordination for banking applications to ensure high availability and service levels.
Role type
Senior IT Production Support Manager
Builds
Production banking applications and support services
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident and problem management, vendor management, root cause analysis, SLA adherence, risk assessment, team leadership, budget management, knowledge management, stakeholder communication, banking domain knowledge
Preferred skills
Project management, coaching and mentoring, process improvement, understanding of ATM/Credit Card/Retail/Wholesale Banking
Technologies
Banking application stacks (ATM, Credit Card, Retail, Wholesale, Financial Accounting)
Responsibilities
Manage availability, incidents, problems, changes, capacity, and vendor management for in-scope applications; Coordinate between infrastructure and development teams to resolve complex outages; Communicate technical issues to business users; Manage Major Incident communications with senior management; Define standards and processes; Coach and mentor team members; Manage resources within budget.
Seniority
Senior, hands-on IC with management responsibilities
