Head of IT Production Support
Core
Lead IT production support for banking applications, managing availability, incidents, changes, capacity, and vendor relationships while coordinating cross-functional teams to resolve complex outages.
Role type
Senior IT Production Support Manager
Builds
Banking application stability and service delivery
Domain
Banking / Financial Services
Required skills
Incident management, Vendor management, Root cause analysis, SLA adherence, Risk management, Team leadership, Budget management, Process definition, Knowledge management, Communication
Preferred skills
Project management, Banking domain knowledge (ATM, Credit Card, Retail/Wholesale Banking), Mentoring
Technologies
Banking application stacks
Responsibilities
Manage incident, problem, change/release, and capacity for applications; Coordinate with infrastructure and development teams to resolve complex issues; Communicate technical issues to business users; Manage major incident communications; Define standards and processes; Coach and mentor team members; Manage resources within budget; Conduct risk assessments.
Seniority
Senior, hands-on IC with management responsibilities