IBM Sterling File Gateway File Transfer Operations Analyst- REMOTE
Core
Second-shift operational support for BMO's enterprise Managed File Transfer environment, focusing on monitoring IBM Sterling File Gateway, incident response, and service restoration.
Role type
Operations Analyst (File Transfer)
Builds
Ensures successful processing, routing, and delivery of business-critical files
Domain
Financial Services / File Transfer Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IBM Sterling File Gateway administration, SFTP, Red Hat System Administration, IBM Connect:Direct troubleshooting, incident triage, stakeholder communication
Preferred skills
Self-motivation, independent work during off-hours, operational discipline, multi-issue prioritization
Technologies
IBM Sterling File Gateway, SFTP, Red Hat, IBM Connect:Direct
Responsibilities
Monitor IBM Sterling File Gateway platform for successful file processing and routing; Investigate and resolve file transfer failures by replaying transactions or correcting routing issues; Partner with business units and vendors to triage incidents and restore service; Perform production and QA environment health checks at shift start; Escalate identified issues to appropriate support teams with documentation; Provide operational validation support for infrastructure changes; Communicate operational status and shift handoff information to stakeholders.
Seniority
Mid-level, hands-on IC