Sr. Customer Success Manager - Merchants
Core
Senior strategic leader responsible for building and managing relationships with key strategic Paze merchant partners to drive acceptance, awareness, optimization, and overall strategic engagement.
Role type
Senior strategic account manager (payments/fintech)
Builds
Strategic merchant partnerships and Paze adoption
Domain
Payments, financial services, fintech
Deliverable
client delivery
Required skills
strategic account management, consultative selling, negotiation, commercial acumen, payments ecosystem expertise, financial acumen, executive stakeholder management, portfolio management
Preferred skills
experience with digital wallets, eCommerce payment solutions, C-suite influence
Technologies
Salesforce
Responsibilities
Proactively build and expand executive relationships across strategic merchants and partners; own merchant success and commercial growth outcomes including activation and transaction volume; develop and execute strategic account growth plans; serve as a trusted advisor and growth partner; identify expansion opportunities and drive initiatives to increase merchant investment; collaborate cross-functionally to remove barriers and deliver merchant outcomes; lead post-integration account management and business reviews; represent the voice of the merchant to strengthen customer experience; maintain disciplined portfolio management; uphold risk management and data security practices.
Seniority
Senior, hands-on IC with strategic leadership