Patient Advocate - Emergency Services - Service Excellence Unit - Full Time 8 Hours Day (Non-Union, Exempt)
Core
Acts as an extension of the clinical care team to resolve communication and cultural barriers, manage patient expectations, and empower Limited English Proficient (LEP) patients and families.
Role type
Patient Advocate (Emergency Services)
Builds
Patient-centered education materials and policies; drives service excellence initiatives.
Domain
Healthcare / Emergency Services
Deliverable
client delivery
Required skills
Advocacy, patient expectation management, policy development, collaboration with leadership, creative problem solving
Preferred skills
Medical field experience, medical terminology, bilingualism (English and Chinese/Spanish)
Technologies
None stated
Responsibilities
Identify and resolve communication and cultural barriers; educate and influence expected service behaviors with staff and providers; develop patient and family-centered education materials; assist with policies; make recommendations to drive service excellence.
Seniority
Mid-level (3-5 years experience)