Customer Service Representative (Spanish Bilingual) - Onsite
On-site
Core
Handle patient intake, appointment scheduling, and insurance verification for US-based clinics.
Role type
Customer Service Representative (Healthcare)
Builds
Patient appointment schedules and verified insurance status
Domain
Healthcare / Medical Billing
Deliverable
client delivery
Required skills
Spanish (fluent), English (fluent), inbound calling, outbound calling, EMR management, patient enrollment, insurance verification
Preferred skills
Healthcare account experience, empathy
Technologies
EMR, EHR (via careerplan.io/jobs/C9-006-7C-C46-customer-service-representative-spanish-bilingual-onsite-at-snapscale)
Responsibilities
Answer phone calls from patients, Schedule/Reschedule patient appointments, Respond to patient emails and texts, Manage EMR, Perform insurance verification, Enroll new patients
Seniority
Entry-level to Junior