Computer Services Consultant II
Core
Provide Tier 1/2 IT and Audio-Visual support for faculty, students, and staff, including helpdesk services, AV event execution, and technical troubleshooting.
Role type
IT support generalist (Tier 1/2) with AV production support
Builds
On-site helpdesk services, AV event streaming and production, knowledge base documentation
Domain
Higher Education / IT Operations & Audio-Visual Production
Required skills
Windows and Mac OS support, Microsoft Office 365, Active Directory, computer imaging, hardware troubleshooting, AV system operation, user account management, issue tracking systems
Preferred skills
Live production experience, AMX/Extron control technologies, Tri-Caster, Adobe Creative Cloud, multimedia post-production
Technologies
Windows, macOS, Microsoft Office 365, Active Directory, AMX, Extron, Tri-Caster, Adobe Creative Cloud
Responsibilities
Provide general software, hardware, and AV support from an on-site helpdesk; Operate and manage AV systems for academic events including audio mixing and camera switching; Develop knowledge center documents and training materials; Troubleshoot and install hardware including servers and desktops; Manage user accounts and enforce security policies; Supervise student workers and handle equipment inventory
Seniority
Mid-level IC (3+ years experience)