AV Support Manager
Core
Lead operational delivery and continuous improvement of audiovisual support services for teaching, learning, conference, and event spaces across the HMS campus.
Role type
Senior IC AV Support Manager
Builds
Reliable audiovisual services for in-person, hybrid, and remote academic and administrative activities
Domain
Higher Education / Audiovisual Operations
Deliverable
client delivery
Required skills
Operational leadership, supervisory experience, multimedia/AV technical expertise, project management, workflow management, escalation management, vendor coordination
Preferred skills
CTS Certifications, experience managing high-volume support environments
Technologies
Ticketing systems, scheduling systems, video conferencing, streaming, recording, multimedia production tools
Responsibilities
Lead daily AV support operations for classrooms, conference spaces, and events; provide hands-on troubleshooting and escalation management; supervise AV support staff including training and performance management; manage service delivery workflows and ticket triage; coordinate AV support for live events and multimedia production; develop operational procedures and documentation; monitor service metrics for continuous improvement.
Seniority
Senior, hands-on IC with supervisory responsibilities
