Patient/Guest Relations Representative - Conc and Volunteer Svcs – Full Time 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)
Core
Frontline hospitality and concierge support for patients, families, and visitors at a hospital campus, including wayfinding, resource coordination, and lobby maintenance.
Role type
Patient/Guest Relations Representative (Concierge)
Builds
Hospital patient experience and lobby environment
Domain
Healthcare / Hospitality
Deliverable
client delivery
Required skills
Customer service, public relations, verbal communication, written communication, direction giving, complaint handling, vendor coordination, confidentiality, teamwork
Preferred skills
Bilingual English/Spanish, Associate's degree in related field
Technologies
None
Responsibilities
Greet patients, families, and visitors; provide directions and concierge services (lodging, transportation, resources); maintain lobby cleanliness and safety; coordinate surgical information flow; distribute visitor passes and volunteer tickets; direct complaints to appropriate personnel; coordinate with housekeeping and engineering for environment of care.
Seniority
Entry-level, hands-on IC