Patient/Guest Relations Representative - Conc and Volunteer Svcs - Part Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)
Core
Front-line concierge and guest relations representative providing direction, assistance, and logistical support to patients, families, and visitors within a hospital campus.
Role type
Patient/Guest Relations Representative
Builds
Hospital lobby environment, patient flow, and visitor experience
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
Customer service, public relations, verbal communication, written communication, direction giving, complaint handling, coordination with housekeeping and security
Preferred skills
Bilingual English/Spanish, Associate's degree in related field
Technologies
None
Responsibilities
Greet patients, families, and visitors; provide directions and concierge services; coordinate surgical information flow; maintain cleanliness of public spaces; distribute visitor passes and volunteer tickets; deliver mail and packages; direct complaints to appropriate personnel.
Seniority
Entry-level, non-exempt