Front Desk Team Member
Core
Front desk team member serving as a patient advocate and gatekeeper for a primary care clinic, managing check-ins, scheduling, and administrative support.
Role type
Front Desk Team Member
Builds
Patient intake workflows, appointment schedules, and clinic operations
Domain
Healthcare / Primary Care
Deliverable
product features
Required skills
Customer service, scheduling, data entry, phone etiquette, insurance verification, Microsoft Office Suite, EMR systems
Preferred skills
Medical Assistant certification, BLS certification
Technologies
EMR systems, Microsoft Office Suite, Uber/Lyft
Responsibilities
Greet and check patients in/out, manage clinic schedules, verify insurance and collect copays, coordinate patient transportation, conduct patient satisfaction surveys, maintain patient records confidentiality
Seniority
Entry-level, hands-on IC
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