Scheduler - LV Durango Family Med Cl - Full Time 12 Hour Rotating Shifts (Non-Exempt) (Non-Union)
Core
First point of contact for patients, managing front desk operations, scheduling appointments, and verifying eligibility at a health center.
Role type
Front Desk Scheduler / Patient Access Coordinator
Builds
Appointment schedules and patient check-in workflows
Domain
Healthcare / Medical Services
Deliverable
product features
Required skills
Medical terminology, patient interviewing, eligibility verification, appointment scheduling, telephone communication, electronic medical record management
Preferred skills
Customer service experience in medical environment
Responsibilities
Greeting and checking in patients, scheduling and confirming appointments, answering patient calls, verifying patient identity and eligibility, handling patient requests and questions, maintaining worklists in the electronic medical record, acting as a liaison between patients and the health center
Seniority
Entry-level, individual contributor