Front Desk Agent
Core
Greet guests, manage check-in/check-out, handle reservations, and provide concierge services at a university-owned hotel.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and reservation management for the USC Hotel
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest verification, cash handling, reservation management, telephone etiquette, conflict resolution
Preferred skills
Bachelor's degree, 2 years of hospitality experience
Technologies
PBX console, hotel management systems
Responsibilities
Greet guests and process check-in/check-out, manage room keys and guest accounts, handle reservations and cancellations, coordinate with housekeeping and maintenance, answer inquiries and route calls, perform cashier duties and foreign currency exchanges, arrange transportation and dining reservations.
Seniority
Entry-level to Mid-level