Front Desk Agent
Core
Greet guests, manage check-in/out, handle reservations, and provide concierge services at a university hotel.
Role type
Front Desk Agent
Builds
Guest check-in/out processes, room assignments, and reservation management for the USC Hotel
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest verification, cash handling, reservation management, telephone etiquette, conflict resolution, room status coordination
Preferred skills
Bachelor's degree, 2 years of hospitality experience
Technologies
PBX console, hotel management systems
Responsibilities
Greet guests and process check-in/out, manage room keys and assignments, handle reservations and cancellations, coordinate with housekeeping and maintenance, process payments and foreign currency exchanges, answer inquiries about local services, route internal calls, handle guest complaints and requests