Client Relationship Manager
Core
Manage long-term contracts, customer service, and sales growth for Class I railroad clients to drive division financial performance.
Role type
Senior Account Manager (Rail Transportation)
Builds
Long-term contracts, spot-market sales, and special projects for railroad clients
Domain
Rail transportation industry + Account Management
Deliverable
client delivery
Required skills
Account management, sales growth strategy, KPI tracking, fleet management, purchase order management, invoice resolution, production planning coordination, travel management
Preferred skills
Rail transportation industry experience, plant operations experience, financial acumen, team leadership
Technologies
Oracle, SAP, Microsoft Excel, Microsoft Outlook
Responsibilities
Oversee account management activities and resolve issues with railroad personnel, Identify and execute out-of-contract sales opportunities, Track and manage key performance indicators, Trace and bill for fleet management to drive production planning, Resolve invoice and accounts payable issues, Coordinate railcar status and switch tie priorities, Assist with recurring production meetings between railroads and plants
Seniority
Senior, hands-on IC
