Business Service Desk Specialist (German Speaking)
Core
Provide high-quality technical support to corporate customers as the first point of contact for incidents and service requests in an international environment.
Role type
Service Desk Specialist (Corporate Support)
Builds
Incident resolution and service delivery for corporate clients
Domain
IT Support / Corporate Services
Deliverable
client delivery
Required skills
Incident management, ticketing system usage, Microsoft Windows support, Microsoft 365 support, troubleshooting, SLA adherence, analytical thinking
Preferred skills
ServiceNow experience, handling SLA-critical incidents, English proficiency
Technologies
ServiceNow, Microsoft 365, Microsoft Windows
Responsibilities
Receiving and handling incidents via phone, email, and ticketing systems; Analyzing and prioritizing requests per SLAs; Performing 1st and 2nd level troubleshooting; Documenting cases in ServiceNow; Escalating to specialized teams; Supporting corporate users on M365 and client devices; Optimizing Service Desk processes.
Seniority
Individual Contributor
