Business Service Desk Specialist (German Speaking)
Core
Provide high-quality technical support to corporate customers as the first point of contact for incidents and service requests in an international environment.
Role type
Service Desk Specialist (Corporate Support)
Builds
IT support services for corporate clients
Domain
Telecom / IT Services
Required skills
Incident management, Service request handling, Troubleshooting (1st/2nd level), Ticketing systems, Microsoft 365, Microsoft Windows, SLA management, German language (B2), English
Preferred skills
ServiceNow, SLA-critical incident handling
Technologies
ServiceNow, Microsoft 365, Microsoft Windows
Responsibilities
Receiving and handling incidents via phone, email, and ticketing systems; Analyzing and prioritizing requests per SLAs; Performing initial troubleshooting and resolving incidents; Documenting cases in ServiceNow; Escalating to specialized teams; Supporting corporate users in Microsoft environments; Optimizing Service Desk processes.
Seniority
Individual Contributor