Software Development Engineer - Customer Experienc
Core
Front-line custodian of customer experience providing high-impact technical support, debugging, and resolution across the Zinier platform.
Role type
Software Development Engineer (Customer Experience)
Builds
Customer support workflows, documentation, and AI solutions for customer experience.
Domain
SaaS / Field Service Management
Required skills
JavaScript, JSON, HTML, CSS, REST APIs, SQL, log analysis, CRM/ticketing systems, cloud services, multi-tier web architecture
Preferred skills
React, Java, Python, JEE, Grafana, workflow/field-service systems, Linux, ITIL certification
Technologies
JavaScript, React, MySQL, SQL, REST APIs, Jira, Salesforce, Grafana, Java, Spring Boot
Responsibilities
Monitor and resolve customer issues via portal/tickets/email within SLAs; Diagnose and fix workflow misconfigurations, API failures, and data discrepancies; Investigate logs and trace workflow execution paths; File production deployment requests; Contribute to knowledge-base documentation; Ideate and implement AI solutions for customer experience.
Seniority
Mid-level, hands-on IC
