Intermediate Customer Onboarding Specialist
Core
Design and deliver customer training programs and onboarding sessions to help legal professionals and firms adopt Vincent & vLex solutions.
Role type
Customer Training Specialist (SaaS/LegalTech)
Builds
Training programs, learning materials (guides, videos, webinars), and enablement sessions for corporate, academic, and government customers.
Domain
LegalTech / SaaS
Deliverable
product features
Required skills
Customer training, instructional design, CRM usage (HubSpot), e-learning/LMS tools, presentation and facilitation
Preferred skills
Legal background, experience with legal research/knowledge management, experience with academic/government customers
Technologies
HubSpot, LMS tools, video/webinar platforms
Responsibilities
Deliver virtual and in-person onboarding and advanced training; customize content for LATAM legal market; create educational resources; partner with Customer Success and Sales; monitor adoption metrics; gather customer feedback; support product launches.
Seniority
Mid-level (2+ years experience)
