Support & Implementation Technician, Cloud Communications
Core
Provisioning, configuring, and troubleshooting VoIP/SIP communications for law firms as part of Clio's Unified Communications initiative.
Role type
Support & Implementation Technician (Cloud Communications)
Builds
Voice, messaging, and email features within the Clio product suite for legal professionals.
Domain
Legal technology / Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
VoIP/SIP fundamentals, networking literacy, PBX/telephony configuration, desk phone and softphone provisioning, carrier process management, remote troubleshooting, documentation
Preferred skills
MSP/telecom help-desk background, log/packet-capture reading, light scripting, Kazoo PBX platform experience, legal documentation knowledge
Technologies
VoIP, SIP, RTP, NAT, firewalls, VLANs, Yealink, Polycom, 10DLC, Kazoo
Responsibilities
Troubleshoot VoIP issues (registration, audio, jitter), configure call flows (IVR, ring groups), provision devices and manage extensions, onboard new firms and migrate systems, process LSA applications, document fixes, handle escalations
Seniority
Mid-level, hands-on IC
