IT Specialist
Core
Providing world-class IT support to Clio employees globally, managing inbound tickets, onboarding, and hardware/software lifecycle management.
Role type
Senior IT Specialist (Infrastructure & Support)
Builds
Internal employee experience and operational stability for a global legal tech company
Domain
Legal Technology / Enterprise IT Services
Deliverable
client delivery
Required skills
IT support ticket management, Okta (Workflows, SCIM, groups/rules), macOS/iOS/Windows system administration, hardware asset management, SaaS tool support
Preferred skills
Experience with 2500+ endpoint environments, procurement and logistics coordination
Technologies
Okta, Slack, Google Workspace, macOS, iOS, Windows, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, GitHub
Responsibilities
Managing inbound IT support tickets from submission to resolution; Documenting troubleshooting steps and communicating solutions to end users; Supporting employee onboarding and system access management; Maintaining hardware inventory and coordinating procurement/logistics; Configuring and supporting macOS, iOS, and Windows systems
Seniority
Mid-level, hands-on IC
