Manager, Professional Services
Core
Strategic leadership of professional services to drive revenue growth, customer adoption, and operational efficiency for Clio's legal AI product suite.
Role type
Manager, Professional Services (Strategic IC)
Builds
Scalable service offerings, white-glove enterprise solutions, and a high-performance consulting team.
Domain
Legal Technology (SaaS) / Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic vision, revenue model expertise, team leadership, customer success strategy, operational excellence, data-driven decision making, negotiation, cross-functional collaboration, AI integration strategy
Preferred skills
Cloud-based legal technology knowledge, trust accounting expertise, multi-product SaaS optimization, SaaS analytics platform familiarity
Technologies
Generative AI, SaaS analytics platforms, professional services software
Responsibilities
Define and execute professional services strategy, drive Revenue Commitment Model (RCM) targets, lead and mentor a team of consultants, design differentiated service offerings for enterprise clients, manage customer escalations, architect scalable operational processes
Seniority
Manager, strategic leadership