IT Technician
Core
Frontline and intermediate technical support for broadcast, production, and business technology systems, serving as a bridge between traditional IT and broadcast engineering.
Role type
IT Technician (Broadcast/Production Support)
Builds
Reliable operation of computers, software, networks, media workflows, and broadcast-related technologies for News, Production, and Sales departments.
Domain
Broadcast media and corporate IT
Required skills
Windows OS support, Microsoft 365 administration, network troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi), hardware configuration, user account management, ticketing system usage, documentation, asset inventory management, on-call support coordination.
Preferred skills
Broadcast environment experience, Newsroom Computer Systems (NRCS), Media Asset Management (MAM), video servers, playout systems, non-linear editing systems, IP video/audio transport technologies.
Technologies
Windows, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), TCP/IP, DNS, DHCP, Wi-Fi, ticketing systems.
Responsibilities
Provide Tier 1 and Tier 2 support for broadcast and corporate systems; troubleshoot workstation, software, printer, mobile device, and peripheral issues; configure and maintain desktops, laptops, and monitors; perform basic network troubleshooting for wired and wireless systems; assist with software deployment, updates, and patch management; create and manage user accounts and permissions; monitor system health and escalate issues to Broadcast Engineers; participate in after-hours support and on-call rotations.
Seniority
Individual Contributor, entry to mid-level
