Service Delivery Management, Lead
Core
Lead ITIL V4 Service Management processes (Change and Problem Management) for the Real Time Rail Payment System, ensuring operational excellence and risk mitigation for Canada's digital payments ecosystem.
Role type
Senior IC Service Delivery Management Lead
Builds
ITIL governance frameworks, change management processes, and risk mitigation strategies for high-volume payment transactions
Domain
Financial Technology / Payments Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL V4 framework expertise, Change Management leadership, Problem Management, stakeholder management, risk assessment, audit compliance, process optimization, data analysis, reporting
Preferred skills
Vendor/partner relationship management, Root Cause Analysis, enterprise strategy alignment
Technologies
ServiceNow, BMC Remedy, MS Office
Responsibilities
Lead Change and Problem Management processes, chair Change Advisory Board (CAB), conduct risk assessments and audits, develop communication/training strategies, prepare executive metrics and reports, coordinate implementation plans
Seniority
Senior, hands-on IC with leadership responsibilities
