Analyst Lead, Managed Service - Connex
Core
Lead delivery of managed services for mission-critical payment processing environments and client operations, ensuring operational stability and service level commitments.
Role type
Senior IC managed service analyst lead (payments)
Builds
High-availability payment switching and transaction processing platforms
Domain
Financial services / Payments
Required skills
Managed service delivery, payment processing systems, transaction switching platforms, high-availability transaction processing, incident/problem/change management, root-cause analysis, client relationship management
Preferred skills
Software development/release management, card payments/ATM/merchant acquiring processes, ITIL/service management certifications, banking/financial services experience, automation/observability practices
Technologies
FIS Connex, ACI BASE24, HPE NonStop, Tandem
Responsibilities
Lead end-to-end managed service delivery for large-scale payment processing environments, Ensure achievement of service level agreements and operational targets, Drive incident, problem, and change management processes, Partner with clients and vendors to resolve complex operational issues, Analyze service performance trends and implement continuous improvement initiatives, Mentor and coach team members
Seniority
Senior, hands-on IC with mentorship
