Technical Support Coordinator

Toronto💼 Full-time💰 $58,000–$58,000🗓 2026-09-21 → 2026-09-26

Core

Monitoring application and infrastructure health, responding to incidents/outages, and performing technical recovery for Interac's Real Time Payments Command Centre.

Role type

Technical Support Coordinator (24x7 Operations)

Builds

Interac Real Time Payments infrastructure and services

Domain

Financial Technology / Payments

Deliverable

Required skills

incident triage, impact assessment, escalation management, technical recovery procedures, playbook development, automation exploration, cross-functional collaboration

Preferred skills

ITIL V4 certification, familiarity with ServiceNow, Jira, Splunk, PagerDuty, Dynatrace

Technologies

ServiceNow, Jira, Splunk, PagerDuty, Dynatrace

Responsibilities

Monitoring application and infrastructure health, responding to incidents and outages, conducting initial triage and impact assessments, escalating events to Level 2 Support, documenting incidents and resolutions, managing chronic and repeat incidents, exploring automation opportunities

Seniority

Mid-level, hands-on IC

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About Interac

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.