FRFS Problem Management Specialist
Core
Diagnose and resolve systemic issues impacting FRFS payments services (Fedwire, ACH, Check, FedLine, FedNow, FedCash) to ensure operational stability and minimize future incidents.
Role type
Problem Management Specialist
Builds
Operational stability and reliability for FRFS enterprise-wide payments services
Domain
Central banking / Financial services / Payments infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis (Ishikawa, 5 Whys, FMEA, Kaizen), incident tracking and trend analysis, cross-functional collaboration, knowledge article creation, on-prem and cloud infrastructure troubleshooting, software-based service troubleshooting
Preferred skills
Payments systems experience, ITIL certification, ISO20022 message familiarity, Agile/SAFe methodology, automation development
Technologies
ServiceNow, Salesforce, Dynatrace, Grafana, Jira, Confluence, Octane, VersionOne
Responsibilities
Track incidents and trends across FRFS products to identify root causes, facilitate and execute Root Cause Analysis reports and meetings, oversee problem resolutions, write and maintain knowledge articles for known errors, lead proactive problem management initiatives to prevent future incidents
Seniority
Mid-Senior level (6+ years experience)