Technical Support Coordinator (Bilingual)
Core
Monitoring application and infrastructure health, responding to incidents and outages, and performing technical recovery procedures for Interac's Real Time Payments Command Centre.
Role type
Technical Support Coordinator (Incident Response)
Builds
Maintains uptime and stability for Canada's digital payment ecosystem
Domain
Financial Technology / Payments Infrastructure
Deliverable
infrastructure
Required skills
incident triage, impact assessment, escalation management, technical recovery procedures, playbook development, automation exploration, 24x7 operations monitoring
Preferred skills
ITIL V4 certification, familiarity with ServiceNow, Jira, Splunk, PagerDuty, Dynatrace
Technologies
ServiceNow, Jira, Splunk, PagerDuty, Dynatrace, Office Suite
Responsibilities
monitoring application and infrastructure health, responding to incidents and outages, conducting initial triage and impact assessments, escalating events to Level 2 Support, documenting incidents and resolutions, managing chronic and repeat incidents, exploring automation opportunities
Seniority
Mid-level, hands-on IC